Terms and Conditions for YeloCab Drivers

(Auto and Cab)

YeloCab Private Limited (“YeloCab”, “Company”, “we”, “us”, or “our”) is an aggregator and technology service provider operating a digital mobility platform through its passenger application namely the “YeloCab App”, its driver application namely the “YeloCab Driver App”, and related website services (collectively, the “Platform”).

The Platform enables independent vehicle owners, operators, and drivers onboarded with YeloCab (“YeloCab Drivers” or “you”) to connect with Passengers seeking transportation, mobility, rental, intercity, scheduled booking, and related services through three-wheelers (“Auto”), four-wheelers (“Cab”), and other vehicles permitted under applicable laws.

The Services available on the Platform may include Cab Services and Auto Services such as instant ride booking services (“Book Now”), advance or scheduled booking services (“Advance Booking” / “Book Later”), intercity carpooling services on a seat-wise basis, car rental services (“Car on Rent”), and such other transportation or mobility-related services as may be introduced on the Platform from time to time in accordance with applicable laws.

YeloCab is a technology-enabled mobility Platform that facilitates connection, communication, ride booking, rental booking, intercity transportation arrangements, shared mobility services, and related transportation facilitation services between Passengers and independent Driver Partners / Vehicle Owners through the Platform (collectively, “Services”). YeloCab does not itself provide transportation services, operate vehicles, or employ drivers for the purpose of rendering transportation services, unless expressly specified otherwise under a separate service arrangement.

Ride services made available through the Platform are independently provided by third-party vehicle owners, operators, and drivers onboarded on the Platform (hereinafter referred to as “YeloCab Drivers” or “you”). YeloCab only operates and manages the Platform and facilitates connection and communication between Passengers and YeloCab Drivers through the Platform. Based on the information, declarations, representations, warranties, and documents provided by the YeloCab Driver, YeloCab has agreed to onboard the YeloCab Driver on the Platform and provide access to ride requests from Passengers through the Platform.

The YeloCab Driver shall comply with these Terms and Conditions (“T&Cs”), together with any other policy, agreement, guideline, or document made applicable by the Company in relation to the access to and use of the Technology-enabled mobility Platform. These T&Cs govern the relationship between the YeloCab Driver and the Company regarding the use of the Technology-enabled mobility Platform and services made available thereunder. By signing up, registering, or using the Technology-enabled mobility Platform, you acknowledge that you have read, understood, and agreed to be bound by these T&Cs without limitation or qualification. If you do not agree to these T&Cs, you must not sign up, register, access, or use the Technology-enabled mobility Platform.

Access to and use of the Technology-enabled mobility Platform is subject to your acceptance of these Terms and Conditions (“T&Cs”) and the Privacy Policy, which is incorporated herein by reference, together with any amendments or modifications made by the Company from time to time at its sole discretion and published on the Technology-enabled mobility Platform.

1. Definitions

“Act” means the Motor Vehicles Act, 1988 and applicable rules framed thereunder.

“Rules” means the Uttar Pradesh Motor Vehicle (Aggregator and Delivery Service Provider) Rules, 2026.

“Passenger” means any person using the Technology-enabled mobility Platform to seek or avail ride services from a YeloCab Driver.

“Platform” or “Technology-enabled Mobility Platform” means the YeloCab App used by Passengers for booking ride services, the YeloCab Driver App used by YeloCab Drivers for onboarding and accepting ride requests, the YeloCab website, and related technology systems and digital services operated or managed by YeloCab.

“YeloCab Driver” means an independent driver, vehicle owner, or operator onboarded on the Technology-enabled mobility Platform for providing ride services to Passengers.

“Vehicle” means any auto-rickshaw, cab, or other vehicle permitted under applicable laws and onboarded on the Technology-enabled mobility Platform.

“Services” means transportation, mobility, rental, scheduled booking, advance booking, instant ride booking, intercity transportation, intercity carpooling on a seat-wise basis, car rental services, shared mobility services, and such other transportation or mobility-related services as may be introduced on the Platform from time to time in accordance with applicable laws.

“T&Cs” means these Terms and Conditions along with policies, guidelines, and amendments issued or updated by YeloCab from time to time.

“Agreement” means the legally binding agreement entered into between the Aggregator and the YeloCab Driver setting out their respective rights, duties, obligations, and terms relating to the use of the Platform and provision of ride services to Passengers through the Platform.

“Aggregator” means YeloCab Private Limited, a company incorporated under the Companies Act, 2013, which has applied for / is seeking licence or authorization under the Uttar Pradesh Motor Vehicle (Aggregator and Delivery Service Provider) Rules, 2026, for operating and maintaining a technology-enabled digital platform under the brand name “YeloCab” for facilitating transportation, mobility, and delivery-related services in accordance with applicable laws.

“Applicable Laws” means all applicable laws, rules, regulations, notifications, and government directions including the Act and Rules.

“Commission” means the fee, revenue share, platform charge, or service charge payable to the Aggregator.

“AIS-140” means the vehicle tracking and safety standards prescribed under applicable transport laws.

“Government Authority” means any transport, regulatory, judicial, police, or governmental authority having jurisdiction.

2. Registration on and Use of the Technology-Enabled Mobility Platform

(i) The Company operates and manages the Technology-enabled mobility Platform through the YeloCab Passenger application and the YeloCab Driver App which enable YeloCab Drivers to connect with Passengers seeking transportation services (“Passengers”). YeloCab Drivers may independently provide transportation, mobility, rental, advance booking, instant booking, intercity transportation, intercity carpooling, shared mobility, and related Services to Passengers through their Vehicles in accordance with these T&Cs, applicable laws, and the terms mutually agreed between the YeloCab Driver and the respective Passenger. The onboarding and registration of YeloCab Drivers shall be carried out through the YeloCab Driver App. YeloCab does not own, operate, manage, or control the Vehicles used for providing ride services and does not employ the YeloCab Drivers.

(ii) YeloCab may collect certain information and documents relating to the YeloCab Driver (“YeloCab Driver Information”) at the time of onboarding and registration for the purpose of verifying the identity, eligibility, and compliance status of the YeloCab Driver. YeloCab reserves the right to collect, store, process, access, and use such YeloCab Driver Information for lawful business purposes, including technology-enabled mobility Platform operations, Passenger support, service improvement, analytics, research, marketing, and compliance requirements, in accordance with YeloCab’s Privacy Policy and applicable laws. The YeloCab Driver hereby expressly consents to such collection, storage, processing, access, and use of the YeloCab Driver Information by YeloCab.

(iii) Subject to applicable laws, YeloCab may disclose YeloCab Driver Information or any other information relating to the YeloCab Driver to governmental authorities, regulatory bodies, law enforcement agencies, judicial authorities, or other third parties in connection with any complaint, dispute, investigation, conflict, or accident involving a YeloCab Driver on one hand and end-consumer, or a third party on the other hand.

For the purposes of these T&Cs, “YeloCab Driver Information” shall mean and include any personal information, data, records, or documents collected from the YeloCab Driver, including know-your-customer (KYC) documents, identity proofs, vehicle-related documents, mobile number, and such other information as may be required by YeloCab in accordance with applicable laws and its Privacy Policy.

(iv) By using the Technology-enabled mobility Platform, you authorize YeloCab, whether directly or indirectly through third parties, to collect information about you, including YeloCab Driver Information, and to make such inquiries as may be necessary to validate your identity, including background verification checks as required under applicable laws and in accordance with the Privacy Policy. Please review the Privacy Policy to understand how YeloCab collects, stores, processes, uses, and shares your personal data and other information provided through the Technology-enabled mobility Platform (collectively, “Information”).

(v) When you provide any Information to YeloCab, you will provide only true, accurate, current, and complete Information. You understand and acknowledge that the responsibility to provide correct Information, including your contact information, lies solely with you. While YeloCab may undertake verification checks in accordance with applicable laws and internal policies, the responsibility for providing accurate and updated Information shall remain solely with the YeloCab Driver.

(vi) To use the Technology-enabled mobility Platform, you must be eligible as per the onboarding criteria and provide such documents as requested by YeloCab (from time to time) as per applicable law and YeloCab’s internal policies, and ensure continued compliance with the same.

(vii) Particularly, you represent, warrant and covenant to YeloCab that:

• a. You possess the driving experience, qualifications, and eligibility required under applicable laws and YeloCab’s onboarding policies.
• b. You have not been convicted of any cognisable offence under the Bharatiya Nagarik Suraksha Sanhita, 2023 and the Bharatiya Nyaya Sanhita, 2023, as applicable, including but not limited to offences involving fraud, sexual offences, violence, terrorism, theft, property damage, driving under the influence of drugs or alcohol, or misuse of a motor vehicle, and no material criminal proceeding is pending against you that may adversely affect your eligibility to provide ride services under applicable laws; and
• c. You have cleared and have no pending challans applicable to the Vehicle prior to integration with the Technology-enabled mobility Platform.

(viii) You must register on the Technology-enabled mobility Platform and create an account on the Technology-enabled mobility Platform (“Your Account”) by providing accurate Information as sought during the registration process.

(ix) Further, we may ask you for Information or documents that will allow us, whether directly or indirectly through third parties, to reasonably identify you, requiring you to take steps to confirm your right over your email address or payment details, or verifying your information against third party databases or through other sources. We reserve the right to terminate, suspend, or limit access to the Technology-enabled mobility Platform in the event we are unable to obtain or verify this Information.

(x) You are solely responsible for maintaining the confidentiality of your credentials (login credentials, password, OTPs, etc.) provided upon registration by you, and the Company is not liable for any loss you may incur as a result of someone else using Your Account, either with or without your knowledge.

(xi) You agree to accept responsibility for all activities that occur in or from Your Account, and agree to establish reasonable security procedures and controls to limit access to the password or other identifying information of Your Account to unauthorized individuals, which includes choosing passwords and other credentials in a manner that will protect the security of your Information. Your credentials include your login credentials and passwords, OTPs, to Your Account and to any third-party account you have used to login to Your Account.

(xii) YeloCab will not be liable for any breach of security or unauthorized use of Your Account.

(xiii) The Company shall not be liable if the YeloCab Driver does not download or use the correct, compatible, and updated version of the YeloCab Driver App or any other application designated by YeloCab for access to the Technology-enabled mobility Platform.

(xiv) You agree that YeloCab, either directly or indirectly through its affiliates or third parties, may communicate with you in connection with the Technology-enabled mobility Platform services offered by YeloCab on the Technology-enabled mobility Platform through electronic means, including push notifications, phone calls, SMS, WhatsApp, email, or any other mode of communication permitted under applicable laws.

(xv) Once you have registered Your Account, you will be made available on the Technology-enabled mobility Platform to Passengers and will be able to offer and provide ride services based on the pick-up location and drop-off location chosen by your Passengers and the ride fare determined through the Technology-enabled mobility Platform in accordance with applicable fare policies, regulatory requirements, dynamic pricing mechanisms (where permitted), and applicable laws.

(xvi) After the acceptance of the ride service request by you, you can communicate with your Passengers on the Technology-enabled mobility Platform until the start of the ride subject to applicable law and Technology-enabled mobility Platform policies.

(xvii) The Platform may display an indicative or estimated fare for a ride based on distance, route, location, demand, traffic conditions, or other relevant parameters. The final fare payable for the ride shall be determined through the Platform mechanisms, applicable fare policies, and applicable laws. YeloCab may facilitate digital payment collection and settlement services through the Platform where applicable.

(xviii) The YeloCab Driver shall at all times possess and maintain a valid driving licence, vehicle registration certificate, permit, insurance, fitness certificate, pollution certificate, and all other approvals, licences, and documents required under applicable laws, including the Motor Vehicles Act, 1988 and the Uttar Pradesh Motor Vehicle (Aggregator and Delivery Services Provider) Rules, 2026. The YeloCab Driver shall comply with all safety requirements, operational standards, and lawful directions issued by YeloCab or competent governmental authorities from time to time.

(xix) YeloCab shall process personal data in accordance with applicable data protection and privacy laws in force in India.

3. General Covenant

In relation to your access to the Technology-enabled mobility Platform and provision of ride services, you covenant, represent, and agree as follows:

(i) For the purposes of registration and creation of an account on the Technology-enabled mobility Platform and providing ride services, you confirm that you are not less than 18 years of age.

(ii) You are not restricted by any legal, regulatory, judicial, quasi-judicial, or other authority from accessing or using the Technology-enabled mobility Platform or from providing ride services under applicable laws.

(iii) You shall provide ride services solely in accordance with these T&Cs and all applicable laws while using the Technology-enabled mobility Platform.

(iv) The YeloCab Driver shall at all times possess and maintain valid driving licence, vehicle registration certificate, permit, insurance, fitness certificate, pollution certificate, and all other approvals, licences, permits, certificates, and documents as required under applicable laws, including the Motor Vehicles Act, 1988 and the Uttar Pradesh Motor Vehicle (Aggregator and Delivery Services Provider) Rules, 2026.

(v) YeloCab shall have the exclusive right to develop, operate, manage, maintain, update, secure, modify, monitor, and control the App and all related Platform services. The Technology-enabled mobility Platform, including the App and related digital infrastructure, may be subject to cybersecurity measures, security audits, CERT-In empanelled audits or certifications, data protection mechanisms, vulnerability assessments, encryption standards, and such other cybersecurity compliance requirements as may be prescribed under applicable laws, Aggregator Rules, governmental directions, CERT-In guidelines, or regulatory requirements from time to time.

(vi) These T&Cs constitute valid and legally binding obligations enforceable in accordance with their terms and applicable laws.

(vii) The YeloCab Driver shall comply with all lawful directions, circulars, notifications, advisories, orders, and operational guidelines issued by YeloCab, transport authorities, police authorities, courts, tribunals, or other competent governmental authorities from time to time.

4. Safety Compliance

The YeloCab Driver shall comply with all applicable safety standards, operational requirements, guidelines, advisories, and directions issued by YeloCab or any competent governmental, regulatory, or statutory authority from time to time in accordance with applicable laws.

The Vehicle is fitted, equipped, maintained, and operated with AIS-140 compliant GPS/GPRS systems, vehicle tracking devices, emergency or safety response mechanisms, panic button systems, emergency contact integration features, and such other tracking, monitoring, safety equipment, technologies, or compliance mechanisms as may be prescribed under the Central Motor Vehicles Rules, 1989 (“CMVR”), including Rule 125H thereof, the Motor Vehicles Act, 1988, applicable Aggregator Guidelines, State Aggregator Rules, governmental notifications, transport authority directions, applicable laws, or Platform policies, as amended from time to time.

YeloCab maintains a zero-tolerance policy against sexual harassment, misconduct, assault, abuse, intimidation, stalking, discrimination, or any behaviour that may compromise Passenger safety, dignity, or security. Any complaint relating to such misconduct may result in immediate temporary suspension, investigation, reporting to law enforcement authorities, and permanent deactivation of the YeloCab Driver’s access to the Technology-enabled mobility Platform, subject to applicable laws and Platform policies.

5. Payment Terms

(i) YeloCab may charge subscription fees, technology-enabled mobility Platform access fees, convenience fees, commissions, payment facilitation charges, or other fees from the YeloCab Driver for access to and use of the Technology-enabled mobility Platform and related services, as may be determined and updated by YeloCab from time to time on the Technology-enabled mobility Platform, subject to applicable laws and taxes.

(ii) The YeloCab Driver may collect the ride fare directly from the Passenger through cash, technology-enabled mobility payment modes, or through the payment collection and settlement facilities enabled on the technology-enabled mobility Platform by YeloCab, in accordance with applicable laws and Platform policies.

(iii) The Technology-enabled mobility Platform may display an indicative or estimated ride fare based on distance, route, location, market conditions, or other relevant parameters for informational purposes only. The final ride fare may be determined through the Technology-enabled mobility Platform or mutually agreed between the Passenger and the YeloCab Driver in accordance with applicable laws and Technology-enabled mobility Platform policies.

(iv) Where technology-enabled mobility payment collection or settlement is facilitated through the Technology-enabled mobility Platform, the Passenger hereby authorizes YeloCab and its authorized payment partners to collect the ride fare on behalf of the YeloCab Driver and to process, settle, deduct, distribute, or transfer such amounts in accordance with these T&Cs, applicable laws, and Technology-enabled mobility Platform policies.

(v) Subject to applicable laws and Technology-enabled mobility Platform policies, YeloCab may deduct technology-enabled mobility Platform service fees, subscription charges, commissions, payment gateway charges, taxes, penalties, adjustments, refunds, or any other applicable charges from the amounts collected through the Technology-enabled mobility Platform prior to settlement with the YeloCab Driver.

(vi) Unless otherwise specified on the Platform or required under applicable law, the revenue share or settlement structure applicable to rides facilitated through the Platform may include an aggregator commission, Platform service fee, or similar charges payable to YeloCab of up to twenty percent (20%) or such other limit as may be permitted under applicable laws from time to time, and the remaining amount shall be payable to the YeloCab Driver, subject to deduction of applicable taxes, payment gateway charges, refunds, reversals, penalties, or other lawful deductions. Such revenue sharing arrangement and deductions shall at all times remain subject to and be governed in accordance with the Motor Vehicles Act, 1988, the Uttar Pradesh Motor Vehicle (Aggregator and Delivery Services Provider) Rules, 2026, and other applicable laws, as amended from time to time.

(vii) The YeloCab Driver may levy cancellation charges, waiting charges, refunds, or other applicable charges in connection with the ride services in accordance with applicable laws and Technology-enabled mobility Platform policies. All such charges shall form part of the contractual arrangement between the Passenger and the YeloCab Driver.

(viii) In the event the Technology-enabled mobility Platform is temporarily unavailable or inaccessible due to technical or operational issues attributable to YeloCab, the Company may, at its sole discretion, provide promotional credits, subscription adjustments, or other goodwill compensation to the YeloCab Driver. Nothing contained herein shall obligate YeloCab to provide any compensation, damages, or refund unless otherwise required under applicable law.

(ix) The YeloCab Driver shall issue invoices, receipts, or other documents as may be required under applicable laws, including Goods and Services Tax laws, in connection with the ride services provided by the YeloCab Driver. YeloCab may issue payment receipts or transaction records for payments processed through the Technology-enabled mobility Platform where applicable.

(x) The YeloCab Driver acknowledges and agrees that YeloCab acts solely as an intermediary technology-enabled mobility Platform and payment facilitation provider and shall not be responsible for any payment disputes between the Passenger and the YeloCab Driver except to the extent required under applicable laws.

(xi) All fees, charges, and payments under these T&Cs shall be subject to applicable taxes, duties, levies, cess, statutory charges, and governmental impositions as may be applicable from time to time under applicable laws.

(xii) The YeloCab Driver shall be solely responsible for the collection, reporting, deposit, and payment of all applicable taxes arising from the ride services provided by the YeloCab Driver or from transactions undertaken through the Technology-enabled mobility Platform. YeloCab shall not be liable for any tax liabilities, penalties, interest, disputes, or claims attributable to the YeloCab Driver.

(xiii) YeloCab reserves the right to modify, suspend, discontinue, introduce, or revise any feature, functionality, service, subscription plan, pricing structure, commission model, or component of the Technology-enabled mobility Platform at any time in accordance with applicable laws and Technology-enabled mobility Platform policies.

(xiv) In case of any fare dispute, overcharge complaint, payment discrepancy, duplicate charge, failed transaction, refund request, or ride-related billing issue, YeloCab may facilitate coordination and dispute resolution between the Passenger and the concerned YeloCab Driver in accordance with applicable laws and Platform policies.

(xv) Cash Handling, Fraud Prevention and Payment Misuse

The YeloCab Driver shall be solely responsible for handling, safeguarding, collecting, accounting for, and managing any cash payments received from Passengers in connection with ride services. YeloCab shall not be responsible or liable for any theft, shortage, counterfeit currency, cash loss, robbery, payment dispute, or financial loss relating to cash transactions between the Passenger and the YeloCab Driver.

The YeloCab Driver shall not manipulate fares, generate fake ride requests, use fraudulent payment methods, submit false payment confirmations, accept fake payment screenshots, misuse incentives, engage in duplicate billing, or undertake any fraudulent financial activity through or in connection with the Technology-enabled mobility Platform.

Any fraudulent, suspicious, unlawful, or unauthorized financial activity may result in immediate suspension, withholding of settlements, penalties, recovery proceedings, permanent deactivation, legal action, police complaint, or reporting to regulatory authorities in accordance with applicable laws and Platform policies.

(xvi) Dynamic Pricing and Fare Compliance

Ride fares displayed on the Technology-enabled mobility Platform may vary based on demand, supply, route conditions, traffic, weather conditions, operational costs, peak hours, special events, regulatory directions, or other relevant factors in accordance with applicable laws and Platform pricing policies.

The YeloCab Driver shall not demand, collect, extort, negotiate, or compel payment of any amount exceeding the fare displayed or permitted through the Technology-enabled mobility Platform except where expressly permitted under applicable laws or Platform policies.

6. Conduct and Technology-Enabled Mobility Platform Usage Obligations

(i) In relation to the Technology-enabled mobility Platform, the YeloCab Driver agrees to:

• a. Not authorize others to use Your Account on the Technology-enabled mobility Platform;
• b. Not assign or otherwise transfer Your Account to any other person or legal entity;
• c. Not use the Technology-enabled mobility Platform for unlawful purposes, including but not limited to sending or storing any unlawful material or for fraudulent purposes;
• d. Not engage in any activity prohibited under applicable laws, including using mobile phones while driving, consuming alcohol, narcotic substances, or any prohibited drugs while providing ride services, or operating a Vehicle while under the influence of alcohol, drugs, or any substance that may impair driving ability or public safety;
• e. Not use any virus, malware, spyware, automated tool, bot, script, software, or other technological means that may damage, disrupt, interfere with, overload, intercept, or compromise the integrity, security, operation, or functionality of the Technology-enabled mobility Platform or related systems;
• f. Not take any action that imposes an unreasonable or disproportionately large load on the infrastructure associated with the Technology-enabled mobility Platform, including but not limited to denial-of-service attacks, “spam” or any other such unauthorized or abusive activity;
• g. Not try to harm the Technology-enabled mobility Platform in any way whatsoever;
• h. Not copy, or distribute any content on the Technology-enabled mobility Platform without written permission from the Company; and
• i. Not use the Technology-enabled mobility Platform with an incompatible or unauthorized device.

(ii) In addition to the foregoing, you will not upload, display, share, host, publish or transmit any information that:

• a. Either belongs to another person or to which you do not have any right whatsoever;
• b. Is harmful, offensive, harassing, obscene, pornographic, invasive of another’s privacy, hateful, racially or ethnically objectionable, disparaging, relating to or encouraging money laundering or gambling, or otherwise unlawful in any manner whatsoever, or promoting enmity between different groups on the grounds of religion or caste with the intent to incite violence;
• c. Infringes any patent, trademark, copyright or any other proprietary rights;
• d. Harms minors in any way or is harmful to child;
• e. Includes any commercial material or content (including solicitation of funds, advertising, or marketing of any goods or services);
• f. Deceives or misleads any person regarding the origin of any communication or contains false, misleading, fraudulent, or unlawful information;
• g. Impersonates another person;
• h. Contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource;
• i. Threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation;
• j. Violates any law for the time being in force.

(iii) The Company reserves the right to immediately terminate the use of the Technology-enabled mobility Platform by the YeloCab Driver if he does not comply with any of the above rules in Point 6(i) and (ii) above.

(iv) In the interest of safety and compliance with applicable laws, the YeloCab Driver shall not operate on the Technology-enabled mobility Platform beyond the maximum driving or working hours permitted under applicable laws, including the Motor Vehicles Act, 1988, the Uttar Pradesh Motor Vehicle (Aggregator and Delivery Services Provider) Rules, 2026, and applicable labour laws. The YeloCab Driver shall observe mandatory rest periods and break requirements as may be prescribed under applicable laws or Technology-enabled mobility Platform policies from time to time.

(v) The YeloCab Driver consents to provide identity documents as required under YeloCab’s policies, directly or through authorized third-party service providers appointed by the Company.

(vi) Driver Ratings, Performance Monitoring and Quality Control

The YeloCab Driver acknowledges and agrees that Passengers may provide ratings, reviews, feedback, complaints, or service evaluations in relation to rides, driver conduct, Vehicle condition, punctuality, safety, behaviour, cleanliness, professionalism, cancellation behaviour, and overall ride experience through the Technology-enabled mobility Platform.

YeloCab may monitor, analyse, review, and evaluate such ratings, complaints, behavioural patterns, operational metrics, ride acceptance rates, cancellation trends, safety records, compliance history, and overall performance of the YeloCab Driver for quality assurance, consumer protection, operational efficiency, fraud prevention, safety monitoring, and regulatory compliance purposes.

Where the YeloCab Driver consistently receives poor ratings, repeated complaints, safety-related reports, excessive cancellations, misconduct complaints, fraudulent activity reports, operational violations, or fails to maintain minimum service standards prescribed by YeloCab or applicable laws, YeloCab may take appropriate action including warnings, counselling, mandatory retraining, temporary suspension, incentives restriction, account review, operational limitation, or permanent deactivation from the Technology-enabled mobility Platform.

The YeloCab Driver further agrees that YeloCab shall have the right to determine, revise, and implement service quality standards, behavioural standards, performance benchmarks, and operational compliance requirements from time to time in accordance with applicable laws and Platform policies.

(vii) Cancellation Abuse, Ride Manipulation and Offline Solicitation Prohibition

The YeloCab Driver shall not engage in excessive ride cancellations, repeated refusal of valid ride requests, intentional non-responsiveness, manipulation of ride acceptance behaviour, false ride completion, fake GPS activity, deliberate delays, misuse of surge pricing, or any activity intended to artificially influence ride allocation, pricing, incentives, Passenger behaviour, or Platform operations.

The YeloCab Driver shall not request, induce, pressure, persuade, solicit, or encourage any Passenger to cancel rides booked through the Technology-enabled mobility Platform for the purpose of undertaking rides outside the Platform, avoiding commission, bypassing Platform charges, avoiding digital tracking, or otherwise circumventing the Technology-enabled mobility Platform ecosystem.

The YeloCab Driver shall not directly negotiate offline transportation arrangements with Passengers introduced through the Technology-enabled mobility Platform where such conduct violates Platform policies or applicable laws.

Any violation of this Clause may result in penalties, incentives forfeiture, temporary suspension, permanent deactivation, legal proceedings, recovery of losses, or reporting to competent governmental authorities in accordance with applicable laws and Platform policies.

(viii) Passenger Misconduct and Driver Safety Protection

The YeloCab Driver shall have the right to refuse, cancel, discontinue, or terminate a ride, where reasonably necessary and legally permissible, in circumstances involving Passenger violence, abusive conduct, threats, harassment, intoxication, unlawful activity, unsafe behaviour, possession of prohibited items, non-payment risk, or any situation that may reasonably endanger the safety, dignity, Vehicle, property, or lawful interests of the YeloCab Driver or third parties.

Passengers shall be expected to comply with applicable laws, Platform conduct standards, and reasonable safety instructions during the ride. YeloCab may review complaints relating to Passenger misconduct and may take appropriate action including warnings, suspension, restriction, investigation, reporting to authorities, or permanent blocking of Passenger accounts in accordance with applicable laws and Platform policies.

(ix) Vehicle Maintenance, Hygiene and Operational Standards

The YeloCab Driver shall maintain the Vehicle in clean, hygienic, roadworthy, safe, and operational condition at all times while using the Technology-enabled mobility Platform.

The YeloCab Driver shall ensure that the Vehicle is reasonably free from foul odour, excessive dirt, hazardous conditions, damaged seating, unsafe mechanical conditions, unlawful modifications, or any condition that may adversely affect Passenger safety, comfort, hygiene, or ride quality.

Where applicable, the YeloCab Driver shall ensure proper functioning of lights, indicators, brakes, GPS systems, safety equipment, air conditioning systems, and other operational components required under applicable laws or Platform policies.

Smoking, consumption of prohibited substances, or carrying unlawful materials inside the Vehicle during rides is strictly prohibited.

(x) Device, Internet Connectivity and Technical Responsibility

The YeloCab Driver shall be solely responsible for maintaining a compatible mobile device, active internet connectivity, GPS functionality, mobile battery availability, software updates, and technical compatibility necessary for proper functioning of the Technology-enabled mobility Platform and related services.

YeloCab shall not be liable for ride losses, missed bookings, inaccurate GPS tracking, communication failures, app malfunctions caused by device incompatibility, internet disruptions, battery failure, or technical issues attributable to the YeloCab Driver’s device or connectivity systems.

(xi) Accident Reporting and Legal Cooperation

In the event of any accident, injury, criminal incident, law enforcement interaction, Passenger dispute, safety incident, Vehicle damage, or other material incident occurring during or in connection with a ride facilitated through the Technology-enabled mobility Platform, the YeloCab Driver shall promptly notify YeloCab and, where required under applicable laws, the appropriate police, transport, insurance, or governmental authorities.

The YeloCab Driver shall reasonably cooperate with YeloCab, insurance companies, transport authorities, police authorities, investigators, courts, tribunals, or governmental agencies in relation to investigation, claims processing, legal proceedings, compliance verification, or safety review arising from such incidents.

7. Representations, Warranties and Covenants

(i) The YeloCab Drivers and the Company represent the following:

• a. They have all requisite power and authority to execute, deliver, and perform the obligations imposed herein;
• b. The execution and performance of the obligations do not and will not violate any provision of any existing agreement, law, rule, regulation, any order, or judicial pronouncement which is applicable to each party; and
• c. To the best of their knowledge, they are not subject to any legal restriction, prohibition, or order that would prevent them from entering into or performing their obligations under these T&Cs.

(ii) The YeloCab Drivers hereby represent, warrant and covenant the following:

• a. They have all rights, licenses, and permits as may be required under applicable laws to perform the ride services in accordance with these T&Cs;
• b. They are in compliance with the Motor Vehicles Act, 1988 (“MV Act”), the Uttar Pradesh Motor Vehicle (Aggregator and Delivery Services Provider) Rules, 2026, and any other applicable laws (including rules, regulations and orders notified thereunder) as required to be complied with by any person driving Vehicles or providing the ride services;
• c. At the time of onboarding and during the term of these T&Cs, they have not been convicted of any cognisable offence under the Bharatiya Nagarik Suraksha Sanhita, 2023 and the Bharatiya Nyaya Sanhita, 2023, as applicable, including but not limited to offences involving fraud, sexual offences, violence, terrorism, theft, property damage, driving under the influence of alcohol or prohibited substances, or misuse of a motor vehicle, and no material criminal proceeding is pending against them that may adversely affect their eligibility to provide ride services under applicable laws;
• d. They hold and will maintain updated / renewed licences, permits, registrations, insurance policies, fitness certificates, necessary for the use of Vehicle;
• e. They will follow traffic regulations and all applicable laws;
• f. They shall comply with all safety standards, operational guidelines, and directions issued by YeloCab or competent governmental authorities from time to time in accordance with applicable laws;
• g. They will not carry any illegal weapons, firearms, explosives, contraband, or prohibited substances in the Vehicle while providing ride services, except as permitted under applicable laws;
• h. YeloCab shall not be responsible or liable for the acts, omissions, refusals, cancellations, misconduct, negligence, or violations of applicable laws by the YeloCab Driver while providing ride services.

8. Relationship Between the Parties

The YeloCab Driver shall access and use the Technology-enabled mobility Platform for the purpose of accessing booking requests and connecting with Passengers seeking transportation services. No relationship of employer-employee, principal and agent, partnership, joint venture, association of persons, franchise shall exist between YeloCab and the YeloCab Driver. YeloCab acts solely as an intermediary technology-enabled mobility Platform and does not itself provide transportation or ride services. YeloCab and the YeloCab Driver shall at all times remain independent legal entities, and nothing contained in these T&Cs shall be construed to create any agency, representative, or fiduciary relationship between them. Neither party shall have any authority to bind, represent, contract, or incur any liability or obligation on behalf of the other party in any manner whatsoever. For the avoidance of doubt, the YeloCab Driver is an independent contractor and shall not be entitled to any employment benefits, social security benefits, provident fund, gratuity, pension, insurance benefits, paid leave, minimum wages, overtime benefits, bonus, employee compensation, or any other employment-related entitlement from YeloCab unless expressly required under applicable laws or separately agreed in writing.

9. Confidentiality

(i) The YeloCab Driver shall keep confidential all Confidential Information, including Passenger information, ride details, business information, operational data, documents, records, and any information or content made available through the Technology-enabled mobility Platform, and shall not disclose, sell, transfer, distribute, or otherwise make such information available to any third party except to the extent required for providing ride services, complying with applicable laws, or as expressly permitted by YeloCab in writing. Any Passenger-related information accessed by the YeloCab Driver through the Technology-enabled mobility Platform shall be used solely for the purpose of providing ride services and shall not be copied, downloaded, stored, disclosed, distributed, or used for any unauthorized purpose. The YeloCab Driver shall implement reasonable security measures and maintain the confidentiality, integrity, and security of such information at all times in accordance with applicable laws and Technology-enabled mobility Platform policies.

(ii) “Confidential Information” shall mean and include all non-public information relating to YeloCab or disclosed by YeloCab or its affiliates to the YeloCab Driver, whether orally, electronically, visually, or in writing, that is designated as confidential or which by its nature or circumstances of disclosure reasonably ought to be treated as confidential. Confidential Information includes, without limitation: (a) information relating to the Technology-enabled mobility Platform, ride services, operations, technology systems, algorithms, software, processes, or business activities; (b) information relating to YeloCab’s or its affiliates’ or business partners’ technology, software, Passengers, business plans, product plans, designs, marketing strategies, promotional activities, finances, pricing models, and other business affairs; (c) third-party information, including Passenger information, which YeloCab is obligated to keep confidential; (d) the existence, nature, content, and status of any discussions, transactions, or negotiations between the YeloCab Driver and YeloCab or its affiliates; and (e) any other information which a reasonable person would consider confidential under the circumstances.

(iii) Confidential Information shall not include any information which: (a) is or becomes publicly available without breach of these T&Cs; (b) was lawfully known to the receiving party prior to disclosure; (c) is independently developed without use of or reference to the Confidential Information; or (d) is required to be disclosed pursuant to applicable law, governmental order, judicial direction, or regulatory requirement, provided that, where legally permissible, prior written notice of such disclosure is given to the disclosing party.

(iv) The obligations relating to confidentiality under this Clause shall survive the termination, suspension, or expiry of these T&Cs and the YeloCab Driver’s access to the Technology-enabled mobility Platform.

10. Proprietary Rights

(i) The Technology-enabled mobility Platform, including the YeloCab Driver App, YeloCab mobile application, website, technology systems, software, databases, and all related content, features, functionality, designs, text, graphics, images, audio, video, logos, trademarks, service marks, trade names, and other materials available through the Technology-enabled mobility Platform are owned by or licensed to YeloCab and are protected under applicable intellectual property and proprietary rights laws. All rights, title, and interests in and to the Technology-enabled mobility Platform and its contents, excluding third-party content or links, shall remain vested with YeloCab, its affiliates, licensors, or authorized partners, as applicable.

“Intellectual Property Rights” shall mean all intellectual property rights and proprietary rights recognized under applicable laws, including patents, copyrights, database rights, moral rights, trademarks, trade names, domain names, trade dress, goodwill, trade secrets, know-how, industrial designs, software rights, and all registrations, applications, renewals, extensions, and related rights in any jurisdiction worldwide.

(ii) Except for the limited rights expressly granted under these T&Cs, no right, title, or interest in or to the Technology-enabled mobility Platform or any Intellectual Property Rights of YeloCab is transferred or granted to the YeloCab Driver. All rights not expressly granted herein are reserved by YeloCab. The information and content made available on the Technology-enabled mobility Platform are intended solely for personal and lawful use in connection with access to and use of the Technology-enabled mobility Platform.

(iii) All logos, trademarks, service marks, trade names, and related brand elements displayed on the Technology-enabled mobility Platform are the exclusive property of YeloCab or its licensors and are protected under applicable intellectual property laws. Any unauthorized use, reproduction, modification, distribution, publication, or exploitation of such marks or content is strictly prohibited without prior written consent of YeloCab.

(iv) Subject to the YeloCab Driver’s compliance with these T&Cs, YeloCab grants the YeloCab Driver a limited, non-exclusive, revocable, non-transferable, and non-sublicensable licence to download, install, access, and use the YeloCab Driver App and related Technology-enabled mobility Platform services on a compatible mobile device owned or controlled by the YeloCab Driver solely for lawful use during the term of these T&Cs.

(v) YeloCab Driver Data: As between YeloCab and the YeloCab Driver, all rights, title, and interests in the information, records, documents, and other data or content provided, uploaded, or shared by the YeloCab Driver through the Technology-enabled mobility Platform (“YeloCab Driver Information”) shall remain with the respective YeloCab Driver, subject to the rights granted to YeloCab under these T&Cs and the Privacy Policy. The YeloCab Driver grants YeloCab a non-exclusive, royalty-free, worldwide licence to collect, store, process, access, use, reproduce, and analyse the YeloCab Driver Information to the extent necessary for operating, maintaining, improving, securing, and providing the Technology-enabled mobility Platform and related services, including analytics, compliance, Passenger support, fraud prevention, research, service enhancement, and lawful business purposes. The YeloCab Driver represents and warrants that all information provided through the Technology-enabled mobility Platform is accurate, lawful, complete, and reliable. YeloCab shall access and use such information only in accordance with these T&Cs, the Privacy Policy, and applicable laws.

(vi) Aggregated Statistics: Notwithstanding anything contained in these T&Cs, YeloCab may monitor and analyse the YeloCab Driver’s use of the Technology-enabled mobility Platform and may collect, use, and process data derived from such use and from YeloCab Driver Information in an aggregated and anonymized manner for analytics, research, operational improvement, service enhancement, business intelligence, marketing, regulatory compliance, and other lawful business purposes (“Aggregated Statistics”). As between YeloCab and the YeloCab Driver, all rights, title, and interests in such Aggregated Statistics, including all associated intellectual property rights, shall exclusively belong to YeloCab. The YeloCab Driver acknowledges and agrees that YeloCab may compile Aggregated Statistics based on information collected from multiple users and YeloCab Drivers on the Technology-enabled mobility Platform and may use, publish, disclose, or make such Aggregated Statistics publicly available, provided that such information does not personally identify the YeloCab Driver or any Passenger.

(vii) The YeloCab Driver shall not:

• a. license, sublicense, sell, resell, transfer, assign, distribute, commercially exploit, or otherwise make the Technology-enabled mobility Platform available to any third party in any manner;
• b. modify, copy, adapt, translate, or create derivative works based on the Technology-enabled mobility Platform;
• c. create internet links to, frame, mirror, or replicate any part of the Technology-enabled mobility Platform on any other server, website, application, or internet-based device;
• d. reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, structure, or functionality of the Technology-enabled mobility Platform;
• e. access or use the Technology-enabled mobility Platform for the purpose of: (i) developing or operating a competing product or service; (ii) copying the features, functions, design, content, or graphics of the Technology-enabled mobility Platform; or (iii) building a product or service with substantially similar functionality to the Technology-enabled mobility Platform; and
• f. launch, deploy, or use any automated system, software, script, bot, spider, crawler, virus, worm, malicious code, or other technology that may interfere with, damage, disrupt, overload, impair, or compromise the operation, security, integrity, or performance of the Technology-enabled mobility Platform.

11. Indemnity

The YeloCab Driver agrees to indemnify, defend, and hold harmless YeloCab, its affiliates, licensors, directors, officers, employees, agents, representatives, and business partners from and against any and all claims, actions, liabilities, losses, damages, penalties, fines, costs, expenses, or demands, including reasonable legal fees and court costs, arising out of or relating to: (i) any breach or alleged breach of these T&Cs by the YeloCab Driver; (ii) the use, misuse, or unauthorized use of the Technology-enabled mobility Platform by the YeloCab Driver; (iii) any violation of applicable laws, regulations, permits, or third-party rights by the YeloCab Driver; (iv) any negligence, misconduct, fraud, omission, or unlawful act committed by the YeloCab Driver; or (v) any claim, dispute, injury, death, loss, damage, or liability arising out of or in connection with the ride services provided by the YeloCab Driver through the Technology-enabled mobility Platform.

The obligations under this Clause shall survive the suspension, termination, or expiry of these T&Cs.

12. Disclaimers

(i) YeloCab makes no representation, warranty, or guarantee regarding the reliability, availability, quality, suitability, accuracy, security, or completeness of the Technology-enabled mobility Platform or any services made available through the Technology-enabled mobility Platform. YeloCab does not warrant that: (a) access to or use of the Technology-enabled mobility Platform will be uninterrupted, timely, secure, or error-free; (b) the Technology-enabled mobility Platform will meet the requirements or expectations of the YeloCab Driver; (c) any data, information, or content available through the Technology-enabled mobility Platform will be accurate, complete, or reliable; (d) any defects or errors in the Technology-enabled mobility Platform will be corrected; or (e) the Technology-enabled mobility Platform or its servers will be free from viruses, malware, or other harmful components.

The Technology-enabled mobility Platform is provided on an “AS IS” and “AS AVAILABLE” basis without warranties of any kind, whether express, implied, statutory, or otherwise, except to the extent expressly required under applicable law.

(ii) To the maximum extent permitted under applicable law, all conditions, representations, and warranties, whether express, implied, statutory, or otherwise, including any implied warranties of merchantability, fitness for a particular purpose, title, accuracy, or non-infringement of third-party rights, are hereby excluded and disclaimed. YeloCab makes no representation, warranty, or guarantee regarding the reliability, safety, availability, timeliness, quality, suitability, or uninterrupted operation of the Technology-enabled mobility Platform.

You acknowledge and agree that your access to and use of the Technology-enabled mobility Platform is entirely at your own risk, and YeloCab shall not be liable for any loss, damage, liability, or claim arising from or relating to your use of the Technology-enabled mobility Platform, except as may be required under applicable laws.

(iii) YeloCab does not represent, warrant, endorse, or guarantee the accuracy, completeness, reliability, legality, quality, or suitability of any information, advertisement, content, offer, or material displayed, distributed, linked, downloaded, or otherwise accessed through the Technology-enabled mobility Platform. YeloCab shall not be responsible for any products, services, advertisements, information, or materials offered by third parties or accessed through third-party links, advertisements, or integrations available on the Technology-enabled mobility Platform.

(iv) All rights not expressly granted under these T&Cs are hereby reserved by YeloCab. The information contained on the Technology-enabled mobility Platform is provided solely for general informational purposes for the personal use of the YeloCab Driver, who assumes full responsibility for the use of such information.

(v) The information, recommendations, and content provided on or through the website or the Technology-enabled mobility Platform are for general informational purposes only and do not constitute professional, legal, financial, tax, or other advice. YeloCab does not assume any responsibility or liability for any reliance placed on such information by the YeloCab Driver.

(vi) YeloCab shall use reasonable efforts to keep the Technology-enabled mobility Platform and its contents operational and reasonably updated; however, YeloCab does not warrant or guarantee that the Technology-enabled mobility Platform will be free from errors, defects, interruptions, malware, viruses, or other harmful components, or that any content available on the Technology-enabled mobility Platform will be accurate, complete, or current at all times.

YeloCab shall not be liable for any loss, damage, cost, or expense suffered by the YeloCab Driver arising out of or in connection with any delay, interruption, failure, or error in the operation or availability of the Technology-enabled mobility Platform, except to the extent caused by YeloCab’s wilful misconduct or gross negligence.

(vii) YeloCab shall not be liable for any damages, losses, or expenses arising out of or in connection with the use of or inability to use the Technology-enabled mobility Platform, including any failure or delay in transmission or delivery of electronic communications, interception, alteration, or manipulation of electronic communications by third parties, or any transmission of viruses, malware, or other harmful components through the Technology-enabled mobility Platform or related communication systems.

(viii) Access to the Technology-enabled mobility Platform may be unavailable, delayed, limited, or interrupted from time to time due to the inherent nature of the internet and factors beyond YeloCab’s reasonable control, including but not limited to:

• a. failures of servers, networks, hardware, or telecommunications systems (including the YeloCab Driver’s own devices, internet connection, or equipment), and other electronic or mechanical systems;
• b. software failures, bugs, errors, viruses, configuration issues, system incompatibilities, operation of firewalls or security systems, unreadable codes, or irregularities in data or content;
• c. system overload or excessive demand on infrastructure or system capacity;
• d. force majeure events including severe weather, earthquakes, wars, insurrections, riots, civil commotion, acts of God, accidents, fires, floods, explosions, mechanical breakdowns, or natural disasters;
• e. interruption, partial or total, of power supply or other utility services, or strikes, lockouts, or other labour disruptions;
• f. governmental or regulatory actions, restrictions, court or tribunal orders, exchange controls, or other forms of official intervention; or
• g. any other cause beyond the reasonable control of YeloCab.

YeloCab shall not be liable for any loss, damage, cost, or expense arising out of or in connection with any such unavailability, delay, limitation, or interruption of access to the Technology-enabled mobility Platform.

(ix) The YeloCab Drivers are independent service providers of ride services. YeloCab does not itself provide transportation or ride services and shall not be responsible or liable for the conduct, actions, omissions, negligence, behaviour, quality, condition, safety, legality, or suitability of any Vehicle or ride services provided by the YeloCab Driver. Any contract for ride services, including payment obligations, is solely between the YeloCab Driver and the Passenger, and YeloCab shall not be a party to such contract. YeloCab’s role is strictly limited to providing and operating the Technology-enabled mobility Platform for enabling discovery, connection, communication, lead generation, and related technology services between Passengers and YeloCab Drivers.

(x) YeloCab shall make reasonable efforts to maintain fairness, transparency, safety, and consumer protection standards on the Technology-enabled mobility Platform in accordance with applicable laws and regulatory requirements.

13. Force Majeure

Neither party shall be liable for any delay or failure in performance of its obligations under these T&Cs to the extent such delay or failure is caused by events or circumstances beyond its reasonable control and without its fault or negligence (“Force Majeure Events”). Such Force Majeure Events may include, without limitation, strikes, lockouts, riots, civil unrest, wars, rebellions, accidental explosions, fires, floods, storms, acts of God, government actions, or any other similar events beyond the reasonable control of the affected party.

The affected party shall be excused from performance for the duration of such Force Majeure Event.

14. Insurance

The YeloCab Driver shall maintain valid and active vehicle insurance, third-party insurance, and any other insurance coverage required under applicable laws at all times during use of the Technology-enabled mobility Platform.

The YeloCab Driver shall immediately notify the concerned insurance provider and YeloCab regarding any accident, insurance claim, third-party liability event, injury, death, property damage, theft, or material incident involving the Vehicle while using the Technology-enabled mobility Platform.

The YeloCab Driver shall be solely responsible for ensuring adequacy, validity, renewal, claim filing, premium payment, compliance conditions, and legal sufficiency of all insurance policies required under applicable laws.

15. Anti-Discrimination

The YeloCab Driver shall not discriminate against any Passenger on the basis of religion, caste, creed, race, ethnicity, language, gender, sexual orientation, disability, marital status, place of birth, age, nationality, or any other protected characteristic recognized under applicable laws.

The YeloCab Driver shall not unlawfully refuse rides, deny services, impose discriminatory conditions, engage in abusive conduct, use offensive language, or otherwise treat any Passenger unfairly or unequally in violation of applicable laws, public policy, or Platform policies.

YeloCab maintains a zero-tolerance policy against discriminatory behaviour, hate speech, harassment, or unlawful exclusionary conduct. Any complaint relating to discriminatory conduct may be investigated by YeloCab and may result in warnings, temporary suspension, mandatory sensitization measures, permanent deactivation, reporting to governmental authorities, or such other action as may be deemed appropriate in accordance with applicable laws and Platform policies.

16. Limitation of Liability

(i) YeloCab is not responsible or liable for the conduct, actions, or omissions of any YeloCab Driver, or for the quality, condition, or suitability of any vehicle or ride services provided by the YeloCab Driver. Any contract for the provision of ride services is exclusively between the YeloCab Driver and the Passenger, and YeloCab shall not be a party to such contract.

(ii) To the maximum extent permitted under applicable law, including the Uttar Pradesh Motor Vehicle (Aggregator and Delivery Services Provider) Rules, 2026, YeloCab shall not be liable for any indirect, incidental, special, punitive, exemplary, or consequential damages, or any loss of profits, revenue, data, goodwill, or business opportunities, arising out of or in connection with these T&Cs or the use of the Technology-enabled mobility Platform, whether based on contract, tort (including negligence), strict liability, or otherwise, even if advised of the possibility of such damages.

(iii) Notwithstanding anything contained herein and to the fullest extent permitted under applicable law, including the Uttar Pradesh Motor Vehicle (Aggregator and Delivery Services Provider) Rules, 2026, YeloCab’s aggregate liability arising out of or in connection with these T&Cs or the services provided through the Technology-enabled mobility Platform, whether in contract, tort (including negligence), warranty, or otherwise, shall be limited to the total fees actually received by YeloCab from the YeloCab Driver in the three (3) months immediately preceding the event giving rise to such claim.

17. Termination

(i) YeloCab shall be entitled to suspend or terminate the YeloCab Driver’s access to and use of the Technology-enabled mobility Platform, at its sole discretion and with immediate effect, by disabling the YeloCab Driver’s registration on the Technology-enabled mobility Platform, upon occurrence of any of the following events:

• a. any breach or violation of these T&Cs or non-compliance with applicable laws, including the Uttar Pradesh Motor Vehicle (Aggregator and Delivery Services Provider) Rules, 2026;
• b. misuse of the Technology-enabled mobility Platform by the YeloCab Driver, including any use that is fraudulent, unlawful, or contrary to the intended purpose of the Technology-enabled mobility Platform; or
• c. where continued access or use of the Technology-enabled mobility Platform by the YeloCab Driver is, in the reasonable opinion of YeloCab, detrimental to the safety, integrity, reputation, or business operations of YeloCab or its users including safety complaints, criminal misconduct, repeated Passenger complaints, document expiry, or regulatory directions.

(ii) YeloCab may, where deemed appropriate and subject to applicable law, suspend or terminate access immediately on the grounds specified above, and shall not be obligated to provide prior notice in cases involving fraud, legal violations, safety concerns, or other serious breaches.

(iii) Without prejudice to its right to suspend or terminate access, YeloCab shall be entitled to initiate appropriate legal proceedings against the YeloCab Driver in cases involving fraud, misrepresentation, or violation of applicable laws or these T&Cs. YeloCab shall not be responsible for any legal consequences arising from such actions, except as required under applicable law.

(iv) Upon termination or suspension of access to the Technology-enabled mobility Platform:

• a. the YeloCab Driver shall immediately cease access to the Technology-enabled mobility Platform; and
• b. the YeloCab Driver shall cease representing itself as being associated with or onboarded on the YeloCab Technology-enabled mobility Platform in any manner whatsoever.

(v) Notwithstanding termination, suspension, or expiry of these T&Cs, all provisions which by their nature are intended to survive, including provisions relating to confidentiality, indemnity, intellectual property, limitation of liability, dispute resolution, governing law, payment obligations, and data retention, shall survive such termination or expiry.

(vi) Account Review and Reactivation

Where the YeloCab Driver’s access to the Technology-enabled mobility Platform has been suspended or restricted, the YeloCab Driver may submit explanations, supporting documents, clarifications, corrective action reports, or appeals for review by YeloCab in accordance with applicable Platform policies.

YeloCab may, at its sole discretion and subject to applicable laws, review such requests and determine whether the YeloCab Driver’s access should be restored, conditionally reinstated, restricted, or permanently terminated. Nothing contained herein shall obligate YeloCab to reactivate or restore any account.

18. Driver Police Verification & Periodic Re-Verification

The YeloCab Driver shall undergo police verification, background verification, and identity verification in accordance with applicable laws and Platform policies prior to onboarding and periodically thereafter as may be required by applicable laws, governmental authorities, or YeloCab’s internal compliance policies. The YeloCab Driver shall promptly cooperate with any re-verification, document renewal, KYC updation, or compliance checks required by YeloCab from time to time.

19. Governing Law, Jurisdiction and Dispute Resolution

(i) These T&Cs shall be governed by and construed in accordance with the laws of India.

(ii) Subject to the dispute resolution and arbitration provisions contained in these T&Cs, the courts at Lucknow, Uttar Pradesh shall have exclusive jurisdiction over any disputes arising out of or in connection with these T&Cs, to the extent permitted under applicable laws, including the Uttar Pradesh Motor Vehicle (Aggregator and Delivery Services Provider) Rules, 2026.

(iii) Any dispute arising out of or in relation to these T&Cs shall first be attempted to be resolved amicably between the parties. If the dispute is not resolved amicably within fifteen (15) days from the date on which one party notifies the other in writing of such dispute, the same shall be referred to arbitration in accordance with the Arbitration and Conciliation Act, 1996.

(iv) The arbitration shall be conducted by a sole arbitrator mutually appointed by the parties. In the event the parties fail to agree on the appointment of an arbitrator, the appointment shall be made in accordance with the Arbitration and Conciliation Act, 1996.

(v) The seat and venue of arbitration shall be Lucknow, Uttar Pradesh, India, and the proceedings shall be conducted in the English language.

(vi) The arbitral award shall be final and binding on the parties.

20. Assignment

The YeloCab Driver shall not assign, transfer, or delegate any of its rights or obligations under these T&Cs, in whole or in part, to any third party without the prior written consent of YeloCab.

YeloCab may assign, transfer, or novate its rights and obligations under these T&Cs, in whole or in part, to any affiliate, successor entity, or third party in connection with a merger, acquisition, reorganisation, restructuring, or sale of assets, without requiring prior notice to or consent from the YeloCab Driver.

21. Data Retention Compliance

YeloCab may retain trip records, GPS logs, communication records, transaction records, KYC documents, complaints, safety incident records, and other information relating to the use of the Technology-enabled mobility Platform for such duration as may be required under applicable laws, regulatory directions, internal compliance requirements, fraud prevention policies, audit obligations, or lawful business purposes.

22. Amendment

YeloCab reserves the right, at its sole discretion, to modify, update, or amend these T&Cs from time to time as may be required for business, operational, or legal reasons, including compliance with applicable laws such as the Uttar Pradesh Motor Vehicle (Aggregator and Delivery Services Provider) Rules, 2026.

Where any changes are material in nature, YeloCab shall make reasonable efforts to provide notice of such changes through the Technology-enabled mobility Platform or other communication channels. However, it shall remain the responsibility of the YeloCab Driver to periodically review the T&Cs available on the Technology-enabled mobility Platform to stay informed of any updates.

The updated T&Cs shall supersede all prior versions and shall become effective upon publication on the Technology-enabled mobility Platform or such other date as may be specified. Continued access to or use of the Technology-enabled mobility Platform by the YeloCab Driver after such update shall constitute deemed acceptance of the revised T&Cs.

23. Severability

If any provision of these T&Cs is found to be invalid, illegal, or unenforceable under applicable law, such provision shall be severed to the extent of its invalidity, and the remaining provisions shall continue in full force and effect. The parties shall, in good faith, endeavour to replace the invalid or unenforceable provision with a valid provision that most closely reflects the original intent.

24. Notices

(i) YeloCab may provide any notice to the YeloCab Driver through any of the following modes: (i) by way of a general notice on the Technology-enabled mobility Platform; (ii) by email to the registered email address provided in the YeloCab Driver’s account; (iii) by SMS, push notification, or WhatsApp message; or (iv) by any other written communication sent to the address available in YeloCab Driver’s account records.

(ii) The YeloCab Driver may send any notice or communication to YeloCab at the designated email address i.e. drivercare@yelocab.in provided by YeloCab on the Technology-enabled mobility Platform or as may be updated from time to time for this purpose. Such notice shall be deemed valid only when received by YeloCab in its official communication channels.

25. Passenger Care and Grievance Redressal

Any queries, complaints, grievances, or suggestions relating to the Technology-enabled mobility Platform may be raised by the YeloCab Driver by contacting YeloCab’s Passenger support at the details provided below:

Passenger Care details: 9956180088 and Email id: customercare@yelocab.in

YeloCab may provide 24×7 Passenger support and call centre assistance through phone, email, in-app support, WhatsApp, or other communication channels for issues relating to the use of the Technology-enabled mobility Platform, technical assistance, safety and security concerns, emergency support, and account-related queries.

YeloCab shall appoint a Grievance Redressal Officer-cum-Compliance Officer in accordance with applicable laws, including the Uttar Pradesh Motor Vehicle (Aggregator and Delivery Services Provider) Rules, 2026.

Grievance Redressal Officer-cum-Compliance Officer Details:
Name:
Mobile No.: +91 9956103322
Email ID: grivanceofficer@yelocab.in

The details of the Grievance Redressal Officer-cum-Compliance Officer shall also be displayed on the Technology-enabled mobility Platform in accordance with applicable laws. The Grievance Redressal Officer shall act as the nodal point of contact for the Transport Department, Passengers, and YeloCab Drivers in relation to complaints, grievances, compliance matters, safety, and regulatory coordination.

Any complaint received against a YeloCab Driver relating to violation of applicable laws, these T&Cs, or the Technology-enabled mobility Platform policies may be reviewed and inquired into by YeloCab through the Grievance Redressal Officer in accordance with applicable laws and regulatory requirements. YeloCab may take such action as it deems appropriate upon completion of such review or inquiry.

It is clarified that YeloCab’s role is limited to operating and managing the Technology-enabled mobility Platform and facilitating connections between Passengers and YeloCab Drivers. Ride-related obligations, including provision of transportation services, fare collection, and compliance with applicable driving, labour, and motor vehicle laws, shall remain the responsibility of the respective YeloCab Driver. However, YeloCab may assist in matters relating to safety, security, fraud prevention, misuse of the Technology-enabled mobility Platform, or regulatory compliance, as required under applicable laws.

The YeloCab Driver acknowledges and agrees that calls, chats, emails, WhatsApp communications, in-app communications, customer support interactions, grievance-related communications, and other communications made through or in connection with the Technology-enabled mobility Platform, customer support systems, or call centre services may be recorded, monitored, stored, reviewed, or analysed by YeloCab or its authorized service providers for safety, training, quality assurance, fraud prevention, dispute resolution, legal compliance, investigation, customer support, and operational improvement purposes in accordance with applicable laws and the Privacy Policy.

By accessing or using the Technology-enabled mobility Platform and related support services, the YeloCab Driver expressly consents to such recording, monitoring, storage, processing, and lawful use of communications by YeloCab.

26. Lost Articles, Passenger Safety and Platform Conduct

(i) Reporting of Lost Articles

Passengers may report any item, baggage, luggage, parcel, document, electronic device, or personal belonging left, misplaced, forgotten, or lost in the Vehicle through the Platform, mobile application, customer support channels, or such other mechanism prescribed by YeloCab within approximately ten (10) to fifteen (15) minutes or within such reasonable period after completion of the trip as may be permitted under Platform policies.

(ii) Driver Notification and Coordination

Upon receipt of a lost article report, YeloCab may notify the concerned YeloCab Driver to verify, identify, and coordinate regarding the reported item and may facilitate communication between the concerned parties for recovery purposes.

(iii) Facilitation Role Only

YeloCab acts solely as a technology facilitator for communication and coordination between the Passenger and the concerned YeloCab Driver for recovery of lost articles and shall not act as bailee, custodian, warehouse keeper, insurer, or person responsible for storage, preservation, condition, or safekeeping of any lost property.

(iv) Verification and Identification Process

Passengers may be required to provide ride details, trip information, item description, photographs, invoices, proof of ownership, identification documents, or such other information as may reasonably be required for verification, fraud prevention, identification, or recovery purposes.

(v) Collection and Delivery of Recovered Items

Recovered items shall ordinarily be collected directly by the Passenger from the concerned YeloCab Driver or through such pickup, delivery, courier, or handover arrangement as may be mutually agreed between the concerned parties and feasible under the circumstances. Applicable delivery, logistics, handling, coordination, or service charges may apply.

(vi) No Guarantee of Recovery

YeloCab does not guarantee tracing, identification, recovery, condition, preservation, storage, availability, or return of any lost article, baggage, parcel, cash, valuables, confidential document, electronic device, or personal belonging left inside the Vehicle.

(vii) Prohibited, Illegal, or Suspicious Articles

The YeloCab Driver shall immediately report any suspicious, prohibited, illegal, hazardous, dangerous, explosive, narcotic, unlawful, or restricted item found during or after the trip to the appropriate law enforcement authority and/or YeloCab in accordance with applicable laws.

(viii) False, Fraudulent, or Malicious Requests

Submission of false, fraudulent, misleading, malicious, abusive, or fabricated lost article complaints or recovery requests by any Passenger, Driver, or third party may result in suspension, restriction, deactivation, reporting to authorities, legal proceedings, or other action in accordance with applicable laws and Platform policies.

(ix) Reward or Appreciation Policy

YeloCab may, at its sole discretion and subject to applicable Platform policies, introduce reward, appreciation, incentive, reimbursement, or goodwill programmes for YeloCab Drivers who assist in identification, recovery, safekeeping, or return of lost articles to Passengers. Such rewards, if any, shall remain voluntary, discretionary, and subject to internal Company policies and operational guidelines from time to time.

(x) Limitation of Liability

Under no circumstances shall YeloCab be liable for any loss, theft, damage, deterioration, misuse, disclosure, or non-recovery of any item left inside the Vehicle. Passengers shall leave personal belongings in the Vehicle entirely at their own risk.

(xi) Passenger Safety and Emergency Assistance

YeloCab may provide safety-related features, emergency assistance mechanisms, SOS features, trip-sharing options, or communication support through the Platform in accordance with applicable laws and Platform policies. However, YeloCab does not guarantee prevention of all safety incidents and Passengers and YeloCab Drivers shall exercise reasonable care and caution during the ride.

(xii) Reporting of Safety Incidents

Any safety-related complaint, misconduct, accident, harassment, unlawful behaviour, or emergency incident occurring during or in connection with a ride may be reported to YeloCab through the Platform, customer support channels, or law enforcement authorities. YeloCab may review such complaints and take appropriate action in accordance with applicable laws and Platform policies.

(xiii) Emergency Response & Law Enforcement Coordination

YeloCab may maintain emergency response systems, control room coordination mechanisms, emergency contact integrations, and law enforcement assistance protocols in accordance with applicable laws and regulatory requirements. In the event of any accident, criminal incident, emergency, or safety-related complaint, YeloCab may cooperate with police authorities, transport authorities, emergency responders, and other governmental agencies for investigation, safety assistance, and legal compliance purposes.